Refund and Return Policy for Blue Crystal
At Blue Crystal, we are committed to delivering high-quality personalized and corporate gifting products. If you are not completely satisfied with your order, please review our refund and return policy outlined below.
1. Return Eligibility
You may return items purchased from Blue Crystal within 7 Days of receiving your order, provided that the following conditions are met:
- The item must be unused and in the same condition as you received it.
- The item must be in its original packaging, including any tags, labels, and accessories.
- Returns are only accepted if there is a defect in quality or damage to the product upon delivery.
2. Quality Assurance
All our products are customized and crafted with care. If you feel that the quality does not meet the standards promised or if there is any damage to the item, you may request a refund or replacement. Please follow the steps below to initiate the process.
3. Return Process
To initiate a return, please follow these steps:
- Contact Us: Reach out to our customer service team at info@bluecrystals.in or Contact to Preethi Aradhya: +91 93532 43554/ Vishal Visen: +91 70223 74746/ Narendra Kumar: +91 94480 88511
- Within 7 days of receiving the product. Provide details about the defect or damage along with your order number.
- Return Authorization: Once your request is reviewed, we will issue a return authorization and provide you with instructions on how to return the item.
- Packing the Item: Pack the item securely in its original packaging, including all accessories and documentation.
- Shipping: Ship the item to the provided return address.
4. Refunds and Replacements
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Refunds: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original payment method within 7-14 days.
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Replacements: If a replacement is requested and approved, we will ship a new item to you at no additional cost.
5. Non-Refundable Items
The following items are non-refundable:
- Custom-made products that have been altered or personalized according to your specifications
- Gift cards
- Items marked as final sale at the time of purchase
6. Shipping Costs
You will be responsible for paying the shipping costs for returning your item unless the return is due to a defect or damage to the product. If you receive a refund, the cost of return shipping will be deducted from your refund amount.
7. Changes to This Policy
We reserve the right to modify this refund and return policy at any time. Changes will be posted on this page, and we encourage you to review it periodically.
8. Contact Us
If you have any questions or concerns regarding our refund and return policy, please contact us at:
Blue Crystal
Contact No.
- Preethi Aradhya: +91 93532 43554
- Vishal Visen: +91 70223 74746
- Narendra Kumar: +91 94480 88511